XOi Technologies provides a powerful AI-driven platform designed to solve the most critical challenges faced by field service contractors. Founded in 2013, XOi equips technicians with a "digital smart-wrench," allowing them to use their mobile devices to instantly identify equipment, access service histories, and pull up manuals with a single photo. This eliminates hours of manual searching and guesswork, enabling faster, more accurate first-time fixes. The platform is built to streamline workflows by consolidating up to nine different apps into one, handling everything from job documentation and remote support to data analysis.
At its core, XOi is engineered to reduce operational inefficiencies. By providing technicians with the right information at the right time, it has been proven to cut callbacks and second truck rolls by an impressive 40%. Recent strategic moves, including a $230M funding round and the acquisition of Specifx in 2025, have further enhanced its capabilities, allowing it to analyze jobsite data to identify revenue opportunities like end-of-life equipment replacements. While it requires an initial training period and a stable internet connection in the field, XOi's ability to boost efficiency, improve customer satisfaction (achieving an industry-leading NPS of 69), and bridge the skilled labor gap makes it an indispensable tool for modern HVAC, plumbing, and electrical businesses.
