An AI-powered tool integrated into ServiceTitan's platform that automates scheduling, provides predictive analytics, and delivers real-time insights for home service businesses.
ServiceTitan AI Assistant leverages machine learning to optimize field service operations through intelligent scheduling, performance analytics, customer communication automation, and predictive maintenance alerts. It helps businesses reduce costs, improve technician productivity, and enhance customer satisfaction by transforming raw data into actionable recommendations.
Optimizes dispatching and scheduling with AI to ensure the right technician is sent to the right job at the right time.
Automates call booking, customer communication, and lead tracking to streamline front-office operations.
Allows for dynamic and strategic pricing with a customizable pricebook to maximize profitability on jobs.
Provides robust sales tracking and analytical reporting to monitor performance and identify growth opportunities.
| Plan | Price | Features |
|---|---|---|
| Starter | Request Pricing |
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| Essentials | Request Pricing |
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| The Works | Request Pricing |
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Manage and dispatch technicians efficiently, track job progress in real-time, and optimize routes for field service teams.
Monitor and analyze customer calls and communications to improve service quality and ensure team accountability.
Develop and manage a detailed pricebook to provide accurate, consistent, and profitable estimates for services.
Equip technicians in the field with mobile tools to create estimates, present options, and close sales on-site.
The cost can range from $250–$500 per technician per month, and users report that various add-ons and undisclosed fees can inflate the final bill. It's a significant investment, especially for smaller businesses.
Users report that support often lacks urgency. The best approach is to escalate critical issues directly or turn to community forums and user groups for faster, peer-to-peer advice and solutions.
The setup is a multi-step process that includes complex data migration. A full implementation can take several months or even over a year, which is a common pain point for new customers.
Yes, the platform has a steep learning curve due to its complex interface, which can overwhelm smaller teams. It's recommended to focus on their training modules, but expect some features to be underused initially.
Frequent updates can sometimes cause stability issues. The best practice is to report bugs immediately via their support channel and thoroughly test the platform after each new release to identify any problems.
It can be. The software is designed for medium-to-large operations focused on growth and may feel overbuilt or clunky for teams with fewer than 10-15 people. Simpler alternatives might be better for smaller shops.
Users sometimes experience issues with data transfers to accounting software like QuickBooks or with payment processing. It's crucial to perform thorough compatibility checks during the setup phase.
The mobile app currently lacks some of the advanced capabilities found on the desktop platform. For complex tasks like reporting or deep configuration, you will need to use the desktop version until updates are released.
I love that we can run the entire business from one app. Dispatching, scheduling, call monitoring, lead tracking, estimates, marketing, customer communication, inventory, billing, project management, in-office tasks, technician communications, and the customer portal… the list goes on and on.
Source: G2
ServiceTitan is a beast of a software - incomparable to other systems! ServiceTitan offers so many features as well as integrations with other products helping with the ease of use. I have been using ServiceTitan daily for my full time role in HVAC for nearly 3 years and am impressed with its features. ServiceTitan makes every employee's role easier, more organized and holds them accountable.
Source: G2
I really love this software. I've been using it 7 days a week for over 2.5 years and I wouldn't want to ever use anything again! They keep growing the software so it is ever changing in the best ways! They are so supportive as a company and do a lot of training that is all free! They are like one big community.
Source: G2
