Nora by ResQ is an AI assistant for trade contractors. Technicians send updates via WhatsApp (voice, text, photos, video) and Nora automatically transcribes and organizes them into clean, invoice-ready job notes.
Nora by ResQ is an innovative AI assistant designed to solve one of the biggest headaches for field service contractors: messy, incomplete, or forgotten job notes. Built for trades like plumbing, HVAC, and electrical, Nora works entirely through WhatsApp, eliminating the need for technicians to learn a new app. Field crews can simply send voice notes, texts, photos, or videos of their work to a dedicated WhatsApp number, and Nora’s AI gets to work.
The platform automatically transcribes voice memos, tags images, and organizes all the information into clean, structured job logs. These logs are instantly available to the office team in a central portal, making invoicing, follow-ups, and record-keeping seamless. If a note is unclear, Nora even prompts the technician for more details. By integrating with existing field management software, Nora streamlines documentation, saves significant time on administrative tasks, and ensures no critical job details are ever lost between the field and the office.
Allows field crews to submit job updates using the familiar WhatsApp app, eliminating any learning curve.
Automatically converts voice notes into text and intelligently tags photos and videos for organized job logs.
If a note is unclear or incomplete, Nora asks clarifying questions via WhatsApp to ensure all necessary details are captured.
Organizes all field updates into a single online portal for the office team to access instantly for invoicing and follow-ups.
Designed to connect with your existing field service management software, automating data flow and eliminating double entry.
| Plan | Price | Features |
|---|---|---|
| Custom Plan | On-Demand / Request a Quote |
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Voice-log refrigerant levels and part numbers on the go, with Nora compiling a full service record for accurate billing.
Send videos of pipe blockages and voice notes of materials used, creating a clear, evidence-backed log for every job.
Submit photos of panel upgrades and text details of wiring work, ensuring accurate material charging and compliance.
Log completed work with photos and voice notes, ensuring every detail is captured for precise project tracking and billing.
No, that's one of its biggest advantages. Nora works entirely through WhatsApp, so your field crew can use the app they already know without any new software or training.
Nora uses advanced AI for transcription and can even translate different languages. If a voice note is unclear or details are missing, the AI will automatically send a follow-up question via WhatsApp to prompt the technician for the necessary information.
This is a key limitation. Since Nora relies on sending WhatsApp messages, it requires an internet or cellular connection to work. It cannot capture notes offline for later syncing.
Yes, Nora is designed to integrate with common field service and maintenance software. This allows the clean, organized job logs it creates to flow directly into your existing system, eliminating manual data entry.
The pricing for Nora is not publicly listed. You need to contact the ResQ sales team to request a demo and get a custom quote based on your team's size and specific needs.
Having ResQ’s teams available 24/7 gives us peace of mind on equipment issues — we don’t need costly technicians on standby. The system also makes it easy to track costs of repairs and depreciation of equipment.
Source: G2
Since using Nora, field updates happen seamlessly. Our techs just send voice notes via WhatsApp and Nora transcribes and tags everything into job reports. It cut our paperwork time in half and made sure no details were missed.
Source: getresq.com
ResQ provides direct system integration for our restaurant to easily communicate with suppliers on repair and maintenance requests. It lets us see the status of repair orders and expected return dates, making it easy to manage jobs across multiple facilities.
Source: G2
